Services

True customer engagement with an integrated communication solution

Datam offers a complete suite of customer communications services, from template creation and management, to data processing and formatting, through to multichannel production and distribution of your customer communications. Datam can make it easy to achieve great customer and commercial outcomes.

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Services

Data-driven communications

We work with you, linking your customer data and business rules and our market-leading technology to produce personalised, well-designed communications. Through a combination of the latest technology and robust processes, we enable you to have great engagement with your customers.

Flexible design
Our toolset has wide-ranging functionality that enables us to format, personalise, manage, and produce all of your communications. This could be a simple one page letter, through to a multi-page complex document containing calculations, selective artwork and graphs. We work with you to ensure you achieve your objectives.

Customisation meets compliance
Our specialists work with you to develop and build your customised requirements within our integrated platform. We help you to manage content and personalisation in a version-controlled environment, ensuring the templates meet compliance requirements.

Transform to digital
Our single-send solution enables you to communicate with your customer in multiple channels, from a single data file. No need to manage multiple files for different channels, making it easy to increase your digital communications. It is even possible to redirect email bounces to print to ensure high delivery levels.

Services

Multichannel production and distribution

Free your organisation from the complexity of managing multiple providers, files and channels by leveraging the scalability of our multi-channel solution.

Increased customer engagement
We can produce and deliver customer communications across multiple channels (email, SMS, and mail), helping you to get your communications to the right people at the right time – boosting customer satisfaction and loyalty.

Integrated communications
Engaging customers across multiple channels provides you with options to increase effectiveness of communications. For example, sending an SMS late bill payment reminder to reduce outstanding debtors, or send an SMS for time critical communication.

Higher delivery rates
Our automated single send solution for email and print ensures deliverability. If an email is undelivered then a printed communication is automatically created and sent to your customer.

A variety of different printing solutions
Create high-quality communications with our high speed top-of-the line printing capability across a range of digital printers. From small to high volume, we can manage it all.

Services

Integrated digital archive

Our digital archive provides a single view of customer communications, solving the problem of secure storage and access, whether it be for regulatory reasons or to enable your customers to easily access their information.

Large-scale, automated archive
We can automatically and securely archive all print and digital communications sent to customers. Every document is indexed to make the process of searching and retrieval more efficient.

Seamless integration
Store and access your customer communications and business documents by integrating your CRM, ERP or other systems with our archive to support a single view of communications that can be accessed securely across multiple internal or customer facing applications, e.g. customer portals or mobile apps.

Services

Direct marketing services

With our years of experience, we can help you with a range of ideas for your marketing campaigns and provide various solutions for fulfilment. You might be interested in a couple of our exclusive services that others don't have (variable personalised envelope printing).

We offer mail and digital services to help you engage your customers and charitable donors, and to generate leads.

We are comfortable working directly with you or working in collaboration with your existing agency.