True customer engagement with an integrated communication solution
Datam offers a complete suite of customer communication services, making it easier to achieve great customer and commercial outcomes. From template management to data processing and formatting, through to multichannel production and distribution of your customer communications, Datam can help.
We work with you, linking your customer data and business rules and our market-leading technology to produce personalised, well-designed communications. Through a combination of the latest technology and robust processes, we enable you to have great engagement with your customers.
Flexible design Our toolset has wide-ranging functionality that enables us to format, personalise, manage, and produce all of your communications. This could be a simple one page letter, through to a multi-page complex document containing calculations, selective artwork and graphs. We work with you to ensure you achieve your objectives.
Customisation meets compliance Our specialists work with you to develop and build your customised requirements within our integrated platform. We help you to manage content and personalisation in a version-controlled environment, ensuring your compliance requirements are met.
Transform to digital Our single-send solution enables you to communicate with your customer in multiple channels, from a single data file. No need to manage multiple files for different channels, making it easy to increase your digital communications. It is even possible to redirect email bounces to print to ensure high delivery levels.
Multichannel production and distribution
Free your organisation from the complexity of managing multiple providers, files and channels by leveraging the scalability of our multi-channel solution.
Increased customer engagement We can produce and deliver customer communications across multiple channels (email, eInvoice, SMS, and mail), helping you to get your communications to the right people at the right time – boosting customer satisfaction and loyalty.
Integrated communications Engaging customers across multiple channels provides you with options to increase effectiveness of communications. For example, sending an email late bill payment reminder to reduce outstanding debtors, or send an SMS for time critical communication.
Higher delivery rates Our automated single send solution for email and print ensures deliverability. If an email is undelivered then a printed communication is automatically created and sent to your customer.
A variety of different printing solutions Create high-quality communications with our high speed top-of-the line printing capability across a range of digital printers. From small to high volume, we can manage it all.
Integrated digital archive
We can automatically and securely archive communications sent to customers, including email and printed communications. Every document is indexed to make the process of searching and retrieval more efficient.
Large-scale, automated archive We can automatically and securely archive all print and digital communications sent to customers. Every document is indexed to make the process of searching and retrieval more efficient.
Seamless integration Store and access your customer communications and business documents by integrating your CRM, ERP or other systems with our archive to support a single view of communications that can be accessed securely across multiple internal or customer facing applications, e.g. customer portals or mobile apps.
Direct marketing services
With our years of experience, we can help you with a range of ideas for your marketing campaigns and provide various solutions for fulfilment. You might be interested in a couple of our exclusive services that others don't have e.g. highly personalised envelope printing.
We offer mail and digital services to help you engage your customers and charitable donors, and to generate leads.
We are comfortable working directly with you or working in collaboration with your existing agency.